Frequently Asked Questions
For your convenience, we have answered the most popular questions we receive from our guests. For more information, please contact the resort at (858) 453-4420.
Who can we call to find a lost item?
The Lost and Found is located in our Housekeeping department, which can be reached at ext. 6676.
What time are the guided walks?
Guided walking tours depart daily at 9:00 a.m. and 4:00 p.m. from The Lodge.
What are my travel options from the airport to the Property?
Taxis and public shuttles are always available directly at the airport, which is about 30 minutes away. Limousine and private transport services are also available. Please call the concierge to assist you in arranging these services in advance.
How do we go about getting a rental car?
We offer complimentary chauffeured car service within a five-mile radius of the resort.
Is there a charge for the car service?
The chauffeured car service is complimentary for our hotel guests.
Where is coffee served?
Complimentary coffee and tea service is available adjacent to the front desk area in the A.R. Valentien Lounge between the hours of 4:00 a.m. and 9:00 a.m. on weekdays and 4:00 a.m. and 10:00 a.m. on Saturdays and Sundays.
How do we get a tee time?
Our Golf Services department provides assistance with tee times. If you are booking a room, the front desk may also assist with securing tee times.
Do you allow pets?
Pets are limited to one dog at 50 lb. or less, or two smaller dogs (combined weight of 75 lb. or less). There is a one-time nonrefundable cleaning fee of $75.
How much do you charge for parking?
$28 Self-Parking / $32 Valet Parking, per night.
When is check-in and check-out time?
Check-in time is 4:00 p.m. and check-out time is noon.